Frequently Asked Questions

We are often emailed with specific questions relating to our CBD products, our payment methods and our shipping policy.
Below are answers to some of the most often asked questions. If you have a question which isn’t covered here please get in touch with us via our Contact form.

Unfortunately due to legal reasons we are not able to give any advice about medical conditions. CBD is sold in the UK as a food supplement only so all we are permitted to say is that CBD is for general wellbeing.

What is CBD?

The two main ingredients that are found in the marijuana plant are CBD and THC. Together these both belong to an exclusive class of compounds known as cannabinoids.

Most of the CBD used as a food supplement is found in the least processed form of the cannabis plant, known as hemp. Hemp and marijuana come from the same plant, but they couldn’t be more different.

From birth, we naturally produce endocannabinoids-a compound similar to CBD. People are shocked to find out it’s already in our body, and our bodies already love it. Cannabinoids aren’t just found in the cannabis plant, they’re in us too. That’s why taking CBD is so important in supporting our health and wellness.

Every human has a system present in their bodies known as The Endogenous Cannabinoid System. This system is so heavily involved in our health that it can restore balance when we are ill or make poor lifestyle choices.

When we take CBD, it feeds our endocannabinoids system which is a system of receptors throughout the body. It is vital to keep this system in check as it keeps our bodies in balance.

CBD is known as a non-psychoactive cannabinoid meaning when you take it, it won’t get you high-this unique feature of CBD is what makes it so great and appealing for taking care of ourselves

Will taking CBD help my illness?

Unfortunately, we cannot give out advice on using cannabis oil for anything medical related.  We sell our CBD products as food supplements to help support and maintain a healthy body and mind and it’s always important to do your own thorough research-depending on what you are using CBD for, before trying it out.

With that said, you do not have to be ‘ill’ to use CBD it is for everyone no matter how healthy you may be. It provides a source of essential nutrients, vitamins, minerals, healthy fatty acids like Omega-3, protein and it’s organically grown too.

Maintaining a healthy lifestyle while incorporating CBD into your routine is the best thing you can do to protect yourself from all forms of illness.

Regardless of your age, CBD has dozens of wellness benefits. Many of us realise the important of “balance” in our daily lives. Balancing work and play is a critical part of our physical and mental health. Using CBD as a daily supplement is a great way to support your bodies Endocannabinoid system and keep it in balance so why not use it as a preventative!

Will I get high from using CBD?

People often believe that because CBD is associated with the cannabis plant, that if they take it will make them “stoned” like smoking cannabis does! WRONG!

CBD is simply a non-intoxicating component which has enormous potential. Your state of mind etc. will not change if you take CBD at all. Although it can make changes in the body- this isn’t one of them.

The way we extract CBD allows us to pull all of the natural and beneficial nutrients out of the cannabis plant without getting anything nasty in there as well. Not only are you NOT getting high, but you are getting a product from us that’s natural and safe.

Is CBD Legal?

CBD is legal, because hemp is legal in the Europe. Hemp is a plant that is safe, natural, and non-toxic. It can be used for almost anything. There need not to be any grey areas when it comes to CBD.

When it comes to cannabis, however, it is still illegal to use it or possess it. Maybe this is why people tend to get confused. Cannabidiol (CBD) though, is not considered a controlled substance in the UK. It is therefore 100% legal and can be freely distributed in the UK without restrictions.

If you want to use CBD products it is TOTALLY legal to do so.


We are conscious of the environment and will use recycled or biodegradable packaging. 

There is no indication on the outside packaging which company the parcel is from. 

UK Delivery 

We send parcels in the UK with Myhermes and this is a tracked service. Shipping is a flat rate of £3.50.

Once you place an order you will receive an email from Hermes with your tracking details. 

Items usually arrive between 2-5 working days. 

International Shipping 

We ship products internationally with Royal Mail Tracked Service. Once your order has been shipped you will receive an email with your tracking details. 

This is a flat rate of £12.50.

We are not able to refund or replace items if they have been seized by customs. 

We therefore only send items internationally in disguise/stealth.

As an example if you ordered CBD Oil it would have a face serum label attached instead of saying CBD. 

We also only mark the contents value as being less than £15. This is so that you don't incur additional custom charges on arrival. 

These are the methods we use to guarantee the successful delivery of your CBD. 

Will I fail a drug test if I take CBD?

When it comes to cannabis, drugs tests pick up THC (the compound that does make you high).  Drugs test are carried out because THC is known for the feelings of euphoria it provides and this is the illegal part!

Most hemp oil or CBD products are sold with much lower levels of THC (less than 0.2%) so most consumers will never have a problem passing a drugs test

Remember, CBD isn’t even being tested for and most work places aren’t going to have a problem with you using it- it’s non-psychoactive

All of this said, individuals who take UNUSUALLY large doses of CBD (1000-2000mg of hemp oil daily) could theoretically fail a drugs test but let’s put this in perspective

We suggest that our customers do not go over the maximum 200mg a day of hemp oil. Even if you took 3 of our CBD capsules morning, noon, and night (3x10mg) and then use our CBD oil spray 4 times a day (4x5mg) you are still only having 50mg of CBD. Nowhere near 1000mg or 2000mg to be able to fail a drugs test.

Is CBD addictive?

Just because the cannabis plant can be known for recreational use that does not mean that it automatically makes it addictive. It is true however that you can become addicted to cannabis but what about CBD, which is made from the other cannabis plant which is hemp.

CBD is categorically not addictive, so let your worries fade away!

A report last year by the World Health Organization declared that CBD is non-addictive, writing, “In humans, CBD exhibits no effects indicative of any abuse or dependence potential” and that “CBD is well-tolerated and safe for human consumption.

CBD is not addictive as it contains no/very little THC. THC is the ingredient that causes cannabis to be addictive in some people.

Can I take CBD with any other medication?

When it comes to taking CBD with other medications, we suggest if you are unsure, check with a medical professional before using it as it can, on occasion, interact with other medicines.

CBD can inhibit the hepatic metabolism of drugs which means if it is in the liver at the same time as CBD then the CBD can flush it out of the system. 

It is always best to leave an hour in between medication and CBD so as an example medication at 9am and CBD either 8am or 10am. This way the CBD will not interfere with medication. 


Can children take CBD?

Since CBD cannabinoids naturally occur in the body they therefore naturally work with the endocannabinoid system to control communication between cells and mediate body function. This means CBD is perfectly safe for children.

CBD is non-psychoactive so your child will categorically not get high from using it. 

Without children, CBD might never have received as much investigation and study as it has. By providing such unique nutritional content, CBD hemp oil earns a place among other favourite daily vitamins and supplements to give to your family each day.

For more information please visit our blog post

CBD For Children - Benefits, Dosage and Products 

How much CBD do I need daily?

Each person’s endocannabinoid system works differently and reacts differently with each person body. There is no straight, solid scientific information that states how much CBD you should be taking at any one time, always start off with a small dose and work your way up.

Height and weight play a part as well as the quality of the CBD oil. If you are bigger or taller than the average person you may need more and visa versa. Also, if you have smoked cannabis in the past you may feel like you need more.

Either way we advise you do not go over the daily maximum dosage of 200mg.

It is best to start on 10mg a day for adults and increase gradually. 

For more information please visit our blog post called 

How Much CBD Should I Take ?

How can I use CBD without tasting the oil?

It’s available in many forms, and all the different means of consumption, make CBD a very versatile product.

The best methods will depend on the person but always remember to start with the recommended serving size, then increase from there.

Here at Think CBD we have a method of ingestion to suit everyone. The sublingual route of taking CBD is probably the same as the oral route (capsules) with regards to easiness, simplicity, and comfort.

If you are not familiar with the term ‘sublingual’ it basically means ‘absorption under the tongue’. This is how you use our CBD oil.

Is CBD suitable for pets?

As per VMD guidelines, it is not permitted to sell, market or suggest CBD products for pets.

Can I use CBD when pregnant?

During pregnancy CBD containing products are not recommended.

What is CO2 extraction?

CO2 extraction is an extraction process that uses pressurized carbon dioxide (CO2) to extract phytochemicals (such as CBD, CBG, or terpenes, flavonoids, etc.) from a plant. CO2 at certain temperatures and pressures acts like a solvent, without the dangers of actually being one. It is the most expensive extraction method and is widely considered the most effective and safest plant extraction method.

How do I pay?

Secure payment

The following credit and debit cards can be used as payment:

  1. Visa
  2. Delta
  3. Visa Electron
  4. MasterCard
  5. EuroCard
  6. American Express
  7. UK based Maestro and Solo cards

You can also use Gift Vouchers and Gift Cards to pay for your order.

Direct Bank Transfer

To make a direct bank transfer please email us first with your order [email protected]

We will send you an invoice with bank details for you to make the transfer. 

Once the payment has cleared your order will be shipped and tracking codes sent.

Cheques/Postal Orders

To pay by cheque or postal order please email us first with your order [email protected]

We will send you an invoice with payee details for you to write the cheque/postal order. 

Once the payment has cleared your order will be shipped and tracking codes sent.


This product should be used only as directed on the label. It should not be used if you are pregnant or nursing.

Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product.

All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product.

This product is not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary.

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